In today's highly volatile business environment, achieving operational excellence has become again a top priority for companies and organizations around the world.

To satisfy ever increasing customer expectations, companies need to find cost effective ways to continuously improve the quality of their products and services and to reduce response times. This imperative requires striking the right balance between the costs and benefits of achieving operational improvements.

M-Prime works in partnership with its clients to enable them to reduce unnecessary complexity in their product lines and service specifications, internal processes, systems, inventories, networks, and to design their operations to cost.

M-Prime's know how in streamlining operations covers the following areas:

  • Sourcing and procurement
  • Inventory management
  • Production/manufacturing
  • Service management and delivery
  • Supply network design and management
  • IT support in all parts of the value chain.

M-Prime enables its clients to transform their operations by applying its proven methodologies:

AS-IS mapping, evaluation and gap analysis
Our approach starts with analyzing and assessing the current situation of our clients in terms of operational performance. We identify, analyze and assess major processes against i) performance benchmarks (including cost, quality and time performance), ii) best practices and/or iii) our clients own strategy and business objectives. We review and assess communication flows, interactions with the internal and external environment, the way decisions are made, staffing and internal capabilities, operational methods, algorithms, and systems. By the end of this activity, the inefficiencies, weaknesses, performance shortages, staffing issues, and excess costs, but also the significant strengths, are identified to form the foundation of the redesign initiatives.

Our primary focus at this stage is to make concrete recommendations for process, methods, networks and systems optimization, staffing improvements and outsourcing rationalization, based on thorough understanding of the cost effects of changes. We redesign processes using best practices and we reshape operational methods and systems using our state-of-the-art scientific knowledge and global expertise in operations management. We also restructure the relevant organization and staffing levels as necessary to match with the redesigned processes, operational methods and systems. When required, we capitalize on our modeling and simulation capabilities to enable operations improvement. We quantify the related cost savings, quality and cost improvements, and we establish performance measures for robust monitoring of operational efficiency. Leveraging on our inside view of our clients' operations, we also identify any required supporting initiatives for implementing the changes in processes, methods, and networks, such as IT support, training, and knowledge dissemination.

Roadmap for change
Our work at this stage focuses on synthesizing our recommendations in a roadmap for change. We determine the spectrum of activities necessary to streamline operations/ networks, to set up the required organization and secure the appropriate resources. We develop guidelines for program management, including organization, roles and responsibilities, monitoring and reporting processes, performance indicators to support progress evaluation, issue identification and improvement initiatives. We also support the implementation of transformation towards the realization of the benefits pursued.

Leveraging on our in depth understanding of various industries and supply chain priorities, we know how to streamline operations effectively in alignment with our clients' business objectives, and how to provide performance visibility across the organization.